Additional Support

Routes for Additional Support

If you need further assistance or have a question that has not been addressed in the help guide articles, here are some other options to receive additional support.

1. Check Frequently Asked Questions

   • Our FAQ pages are especially useful for answering specific questions you may have.

2. Contact Us

How to Contact Us

Whether you have a question, need assistance, or want to provide feedback, our team is ready to assist you. Here’s how you can get in touch with us:

• Support: You can create a ticket using our Service Desk.

When filling out the form provided, please provide as much detail as you can so we can best and quickly help you resolve the issue. Things to include:

• Details of the ‘Item(s)’ you are having issues with (i.e. the Serial Number of the device, the Asset name or the Firmware version).

• Screenshots - If you are receiving an unexpected error message, please provide a screenshot of the error with a description of the action you were attempting.