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Forgotten Your Password

Prerequisites:
You should have a SUMS account set up.

Reset Your Password

If you have forgotten your password, you can reset it easily by following these steps:

  1. Request Password Reset:

    • Click Login

    • Click I’ve Forgotten My Password?

    • Enter Your Email Address:
      Please enter the email address associated with your account in the field below.

    • Click the "Send Reset Link" button, and we'll email you a link to reset your password.

  2. Check Your Email:

    • Open the email from SUMS and click on the reset link.

    • If you don't see the email in your inbox, please check your spam or junk folder.

  3. Create a New Password:

    • Follow the instructions in the email to create a new password.

    • Ensure your new password is strong and secure. It should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters.

  4. Log In with Your New Password:

    • Once your password has been successfully reset, you can log in with your new password.


Tips for a Strong Password

  • Use a mix of letters, numbers, and special characters.

  • Avoid common words, phrases, or easily guessable information.

  • Use a unique password for each of your accounts to enhance security.


Need More Help?

Didn’t receive the email?

If you have not received your password reset email after 10 minutes:

  • Make sure you entered the correct email address.

  • Check your spam or junk folder.

  • If you still haven't received the email, try resending the reset link or contact our support team.

Still having trouble?

If you're experiencing any issues or need further assistance, please get in touch with our support team for help.

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